Comm Partners connect Polycom 650 User's Guide

December, 2007 Edition1725-12648-001 Rev. CSIP 3.0User Guidefor the SoundPoint® IP 650 PhoneSIP 3.0

User Guide SoundPoint IP 6501 - 2Parts ListThe following components are included in your SoundPoint IP 650 SIP package:• Polycom SoundPoint IP 650 SIP

User Guide SoundPoint IP 6506 - 4Access to Screens and SystemsSymptom Problem Corrective ActionThere is no response from feature key presses.The Sound

Troubleshooting Your SoundPoint IP 650 SIP Phone6 - 5CallingSymptom Problem Corrective ActionThere is no dial tone. Power is not correctly applied to

User Guide SoundPoint IP 6506 - 6The phone does not ring. Ring setting or volume is low. Do one of the following steps:• Adjust the ringing level from

Troubleshooting Your SoundPoint IP 650 SIP Phone6 - 7DisplaysSymptom Problem Corrective ActionThere is no display.The display is incorrect.The displa

User Guide SoundPoint IP 6506 - 8AudioSymptom Problem Corrective ActionThere is no audio on the headset.The connections are not correct. Do one of the

Regulatory Notices - 1Regulatory NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements app

User Guide SoundPoint IPRegulatory Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom warrants to the end user (“Cu

Regulatory NoticesRegulatory Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15 of the FCC Rules. Operation is su

User Guide SoundPoint IPRegulatory Notices - 4

Index – 1IndexSymbols# key, page down shortcut 1–12* key, page up shortcut 1–12AAC power 1–4answering calls 3–4, 3–5assembling your phone 1–3assigning

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 3• Network / Power Cable• Quick Start Guide and registration cardCheck this list before inst

User Guide SoundPoint IP 650Index – 2headsetanswering a call 3–6connecting 1–5electronic hookswitch 2–8memory mode 2–7placing a call 3–4headset memory

IndexIndex – 3customizing 2–1Do Not Disturb 3–22electronic hookswitch 2–8ending calls 3–8ending conferences 3–17features, list of 1–9figure, features

User Guide SoundPoint IP 650Index – 4

User Guide SoundPoint IP 6501 - 4AC PowerTo connect the AC power:1. Connect the supplied network cable between the LAN jack on the phone and the LAN p

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 5To connect the PoE:• Plug the supplied network cable between the LAN jack on the phone and

User Guide SoundPoint IP 6501 - 62. Connect the headset (optional) to the headset jack on the back of the phone.Attaching the BaseThe phone base can b

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 7To attach the base as a desk mount:1. Place all cords in the recessed area above the modula

User Guide SoundPoint IP 6501 - 8To attach the base as a wall mount:1. Place all cords in the recessed area above the modular jacks.2. On the back of

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 9Features of Your SoundPoint IP 650 SIP PhoneThe features of your SoundPoint IP 650 phone ar

User Guide SoundPoint IP 6501 - 10— —Transfer of current call to third party.— —Dials most recently dialed party.— —Access local (your phone) and glob

Getting Started with Your SoundPoint IP 650 SIP Phone1 - 1115. Line Indicators—Individual multi-color LEDs display the dynamic call state and remote

Polycom Inc.4750 Willow RoadPleasanton, CA 94588-2708USANo part of this document may be reproduced or transmitted in any form or by any means, electro

User Guide SoundPoint IP 6501 - 12— Information display line (in order of precedence highest to lowest)• Popup text (like network errors)• Do Not Dist

2 - 12Customizing Your SoundPoint IP 650 SIP PhoneYou can customize your SoundPoint IP 650 phone by adjusting the setting for time and date, display c

User Guide SoundPoint IP 6502 - 2Configuring Basic SettingsYou can configure the following basic settings through use of :• The appearance of the tim

Customizing Your SoundPoint IP 650 SIP Phone2 - 34. Scroll through the options under each of these selections using the and .5. Press the Select so

User Guide SoundPoint IP 6502 - 44. Press the Ok or Cancel soft keys to accept or cancel changes.5. Press or the Exit soft key repeatedly to return t

Customizing Your SoundPoint IP 650 SIP Phone2 - 5The Backlight On mode turns on for following events:• Any key press• Hookswitch release• Incoming ca

User Guide SoundPoint IP 6502 - 63. Select Backlight On Intensity.4. Use the or to select high, medium, low, or off and press the Select soft key

Customizing Your SoundPoint IP 650 SIP Phone2 - 710. Press or the Exit soft key repeatedly to return to the idle display.Headset Memory ModeThis fea

User Guide SoundPoint IP 6502 - 8Headset HookswitchThis feature enables electronic hookswitch support.To select a headset that supports electronic hoo

Customizing Your SoundPoint IP 650 SIP Phone2 - 94. Using the and , select the desired ring type. Press the Play soft key to hear the selected rin

iiiAbout This GuideThank you for choosing the SoundPoint IP 650 SIP, a full-duplex, hands-free phone. This unit provides business telephony features a

User Guide SoundPoint IP 6502 - 104. Press the Select soft key when the desired language is highlighted.Text that appears on the graphic display will

Customizing Your SoundPoint IP 650 SIP Phone2 - 11To turn off Microphone Mute, press again.Adjusting the VolumePress to adjust receiver volume du

User Guide SoundPoint IP 6502 - 12Managing ContactsYou can store a large number of contacts in your phone's local contact directory. Contact your

Customizing Your SoundPoint IP 650 SIP Phone2 - 13Adding Contacts ManuallyTo add a contact to the local contact directory manually:1. Press . 2. Sele

User Guide SoundPoint IP 6502 - 148. Change the Ring Type and Divert Contact if desired.These fields may be left blank.For more information on setting

Customizing Your SoundPoint IP 650 SIP Phone2 - 154. Press or the Exit soft key repeatedly to return to the idle display.Add Contacts From Corporate

User Guide SoundPoint IP 6502 - 16Editing ContactsTo edit a contact in the local contact directory: 1. Press . 2. Select Contact Directory.3. Use an

Customizing Your SoundPoint IP 650 SIP Phone2 - 175. Press or the Exit soft key repeatedly to return to the idle display.Placing a Call to a Contact

User Guide SoundPoint IP 6502 - 18To search for a particular contact in the corporate directory: 1. Press . 2. Select Corporate Directory.3. Search fo

Customizing Your SoundPoint IP 650 SIP Phone2 - 19Managing Incoming CallsYou can distinguish incoming calls from contacts in your directory by settin

User Guide SoundPoint IP 650iv

User Guide SoundPoint IP 6502 - 20Rejecting CallsYou can customize your phone so that incoming calls from a particular party are immediately sent to y

Customizing Your SoundPoint IP 650 SIP Phone2 - 213. Use and to scroll through the list to find the contact.You can also use the * key to Page Up

User Guide SoundPoint IP 6502 - 22Depending on how your phone is configured, the display could resemble one of the following figures:Supporting Multip

Customizing Your SoundPoint IP 650 SIP Phone2 - 23Supporting Shared LinesYour SoundPoint IP 650 SIP supports shared lines. A shared line is indicated

User Guide SoundPoint IP 6502 - 24

3 - 13Using the Basic Features of Your SoundPoint IP 650 SIP PhoneYour SoundPoint IP 650 SIP phone is designed to be used like a regular phone on a pu

User Guide SoundPoint IP 6503 - 24-1. To add a SoundPoint IP Expansion Module to your SoundPoint IP 650 phone, refer to Using the SoundPoint IP Backli

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 3To place a call using the handset:1. Do the following steps in any order:— Pick up t

User Guide SoundPoint IP 6503 - 4To place a call using the headset:1. Do one of the following steps:a With the optional headset connected, press or

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 5• Multiple Line Keys per lineIf your phone is configured with multiple call appearan

vContentsAbout This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii1 Getting Started with Your SoundPoint IP 650 SIP Phon

User Guide SoundPoint IP 6503 - 6— With the handset on-hook, press opposite the incoming call (where the line status indicator is flashing green).—

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 7• If your phone is configured for shared lines:— The second call may cause a call wa

User Guide SoundPoint IP 6503 - 8— Press or the Hold soft key to put the original call on hold.Soft key labels are updated on the display showing Ans

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 9Redialing a NumberTo redial the last call placed from your phone:>>Press .A ca

User Guide SoundPoint IP 6503 - 10Putting a Call on HoldDuring a call, press or the Hold soft key. This will be indicated on the graphic display by

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 11Setting Up a ConferenceYou can create a conference with other parties using the pho

User Guide SoundPoint IP 6503 - 123. Call the second party.4. When the second party answers, press or the Confrnc soft key again to join all parties

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 13A conference similar to this one will now exist.8. Repeat steps 5 to 7 until you ha

User Guide SoundPoint IP 6503 - 142. Do one of the following steps:a To add a new party, press the Add soft key.Call another party as you would using

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 15c To put a party on hold, select the party, then press the Hold soft key.The held p

User Guide SoundPoint IP 650viManaging Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19Distinguishing

User Guide SoundPoint IP 6503 - 162. Press the New Call soft key.3. Place a call to a new party.4. After the new party answers, press the Join soft ke

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 17To split a conference call:>>Press the More soft key, then the Split soft key

User Guide SoundPoint IP 6503 - 182. Do one of the following steps:— Enter the number to which you want to transfer the call.— Press , select Contact

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 192. Press the Blind soft key.3. Do one of the following steps:— Enter the number to

User Guide SoundPoint IP 6503 - 20Static ForwardingTo enable call forwarding to another party:1. Do one of the following steps:— Press and select Fea

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 21b If you select No Answer, enter a number to forward all unanswered incoming calls

User Guide SoundPoint IP 6503 - 223. Using and , select the forwarding type you want to change and then press the Select soft key.4. Press the Disa

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 23Multiple Lines and Do Not DisturbIf multiple lines are configured on your phone, Do

User Guide SoundPoint IP 6503 - 243. Use and to scroll through the list to find the contact.You can also use the * key to Page Up and the # key to

Using the Basic Features of Your SoundPoint IP 650 SIP Phone3 - 257. Press the Save or Cancel soft keys to accept or cancel changes.8. Press or the

ContentsviiAdjusting the Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5Adjusting the Backlight . . . .

User Guide SoundPoint IP 6503 - 26

4 - 14Using the Advanced Features of Your SoundPoint IP 650 SIP PhoneThis chapter provides operating instructions for the advanced features of the Sou

User Guide SoundPoint IP 6504 - 2For example, the first figure shows extension 6721 in an outbound call with 6722.The second figure shows an incoming

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 3This places the original call on hold and refreshes the soft key labels as indica

User Guide SoundPoint IP 6504 - 4— Press .Select Features > Messages > Instant Messages.— Press the InstMsg soft key to read a message just rec

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 55. Press the Ok soft key.6. Do one of the following steps:— Press the Select soft

User Guide SoundPoint IP 6504 - 6b Press the MyStat soft key.2. Use or to scroll through the list, and then press the Select soft key to select yo

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 7To block or unblock a contact from your buddy list:1. Press . 2. Select Contact D

User Guide SoundPoint IP 6504 - 8To view and change your privacy list:1. Press .2. Select Features > Presence > Buddy Status > Privacy List.

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 9The Record soft key controls recording and is available:• When there are one or m

User Guide SoundPoint IP 650viii

User Guide SoundPoint IP 6504 - 10return to speaking with party A. You end your call with party A and recording stops. Your conversations with parties

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 11To playback calls that you have recorded, refer to the next section, Playing Bac

User Guide SoundPoint IP 6504 - 123. Press the Start soft key to start recording.The “*R*” text appears on the graphic display while calls are being r

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 13To pause a recording:>>Press the Pause soft key.The “*P*” text appears whe

User Guide SoundPoint IP 6504 - 14You can play, pause, resume, and stop recording through the use of soft keys. Playback occurs in real time. Pressing

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 15• Playing Back Recorded Calls• Answering a Call While Playing Back CallsBrowsing

User Guide SoundPoint IP 6504 - 163. Select Browse Files...4. Select the file that you want to play back using and , then press the Open soft key.T

Using the Advanced Features of Your SoundPoint IP 650 SIP Phone4 - 178. Press or the Exit soft key repeatedly to return to the idle display.Answerin

User Guide SoundPoint IP 6504 - 18To restart the phone:>>Do one of the following steps:— Simultaneously press and hold , , and for more than

5 - 15Using the SoundPoint IP Backlit Expansion ModuleThis chapter provides basic installation and operating instructions and information for obtainin

1 - 11Getting Started with Your SoundPoint IP 650 SIP PhoneThis chapter provides basic installation instructions and information for obtaining the bes

User Guide SoundPoint IP 6505 - 2If you require additional information or assistance with the Backlit Expansion Module, contact your system administra

Using the SoundPoint IP Backlit Expansion Module5 - 3Connecting the SoundPoint IP Backlit Expansion ModuleThis section describes how to attach the So

User Guide SoundPoint IP 6505 - 4Features of the SoundPoint IP Backlit Expansion ModuleThe features of the SoundPoint IP Backlit Expansion Module are:

Using the SoundPoint IP Backlit Expansion Module5 - 5Adjusting the Display ContrastYou can adjust the display contrast on a SoundPoint IP Backlit Exp

User Guide SoundPoint IP 6505 - 6Answering a CallWhen a SoundPoint IP Backlit Expansion Module is connected to your SoundPoint IP 650 phone, you can a

Using the SoundPoint IP Backlit Expansion Module5 - 73. Press the Add soft key.4. Enter first and/or last name of the contact from the keypad. Use th

User Guide SoundPoint IP 6505 - 8The following figure shows the busy status of other users (for example, Jim Brown and Rob Smith are busy on the phone

6 - 16Troubleshooting Your SoundPoint IP 650 SIP PhoneThis chapter presents problems, likely causes, and corrective actions. Problems are grouped as f

User Guide SoundPoint IP 6506 - 2Power and StartupSymptom Problem Corrective ActionThere are power issues. The SoundPoint IP 650 phone has no power.Do

Troubleshooting Your SoundPoint IP 650 SIP Phone6 - 3ControlsSymptom Problem Corrective ActionThe dial pad does not work. The dial pad on the SoundPo